Privacy Policy

Introduction

Welcome to OnGLP ("we," "our," or "us"). OnGLP operates as a telemedicine marketplace and information platform connecting individuals seeking GLP-1 weight loss treatments with licensed healthcare providers. We are committed to protecting your privacy and maintaining the confidentiality of your personal health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and other relevant privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using OnGLP, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect several types of information from and about users of our services to provide, maintain, and improve our platform. The information we collect falls into the following categories:

Personal Information You Provide

When you interact with OnGLP, you may voluntarily provide us with personal information, including but not limited to your name, email address, phone number, date of birth, and contact preferences. This information is collected when you create an account, complete eligibility assessments, submit contact forms, or communicate with our AI health guide, Glo.

Health Information

As a telemedicine marketplace, we may collect health-related information when you use our eligibility assessment tools or interact with Glo, our AI health assistant. This may include information about your weight, height, body mass index (BMI), medical history, current medications, and health goals. We treat all health information as Protected Health Information (PHI) under HIPAA and implement appropriate safeguards to protect its confidentiality and security.

Usage and Technical Information

We automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, links clicked, and referring website addresses. We use this information to analyze trends, administer the site, track user movements, and improve our services.

Cookies and Tracking Technologies

OnGLP uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect information about your usage patterns. You can control cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes related to operating and improving our telemedicine marketplace:

Providing and Improving Services: We use your personal and health information to deliver the services you request, including connecting you with appropriate GLP-1 healthcare providers, powering our AI health guide Glo, processing eligibility assessments, and facilitating communication between you and providers.

Communication and Support: We use your contact information to respond to your inquiries, provide customer support, send important updates about our services, and deliver educational content about GLP-1 medications and weight loss treatments.

Analytics and Research: We use aggregated and de-identified data to conduct research, analyze trends in GLP-1 treatment seeking behavior, understand user demographics and preferences, and improve our matching algorithms.

How We Share Your Information

We understand the sensitivity of health information and limit sharing to circumstances necessary for providing our services and complying with legal obligations. We do not sell your personal or health information to third parties.

Healthcare Providers: When you choose to connect with a healthcare provider through our platform, we share relevant information you have provided to facilitate your consultation and treatment.

Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you, including hosting providers, payment processors, analytics services, and customer support tools.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation.

Data Security

Protecting your information is a top priority for OnGLP. We implement industry-standard encryption protocols (SSL/TLS) to protect data transmitted between your browser and our servers. All sensitive information is encrypted at rest using AES-256 encryption. We employ firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you become aware of any security breach or unauthorized access to your account, please contact us immediately.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability: You have the right to request access to the personal information we hold about you and receive a copy of that information in a structured, commonly used format.

Correction and Update: You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

Deletion: You have the right to request deletion of your personal information, subject to certain exceptions required by law or legitimate business purposes.

Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or updating your communication preferences.

Children's Privacy

OnGLP is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

OnGLP Privacy Team
Email: [email protected]
Contact Form: https://onglp.com/contact

For HIPAA-related inquiries or to file a privacy complaint, please contact our Privacy Officer at the email address above. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.